FAQs

What is My Sleeve Size?

When Will The Sleeve I Want Be Back in Stock?

How Do I Track My Order?

When Will My Order Arrive?

Do You Ship to My Country?

What Is Your Return/Exchange Policy?

When Will My Refund Be Processed?

How Do I Care For My iM Sports Sleeve?


My Order Info

How do I change quantities or cancel an item?

Click the "My Account / Order Status" link at the bottom left side of our site to view orders you have placed. Then click the " Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

Has my order shipped and how do I track it?

We make every effort to process your order rapidly. In stock merchandise orders leave our San Diego, CA warehouse in 1 - 2 business days. After placing your order, you may click the " My Account / Order Status" link at the bottom left side of our site to check your order's status. You will receive a shipment confirmation email (with tracking information) when your order has shipped.

International Customers, the US Post Office does not offer tracking with USPS First Class International Mail delivery. International tracking is only available for Canadian customers through USPS Priority Mail Canada.

When Will The Sleeve I Want Be Back in Stock? Request to be notified!

If the product you want is currently out of stock and you would like to be notified by email when it's available, click to REQUEST TO BE NOTIFIED! We will add you to the Back In Stock Notification newsletter. BTW, you can unsubscribe at any time.

We also post product and inventory updates on our which we encourage all of our customers to join.

My order never arrived. What next?

Click the " My Account / Order Status" link at the bottom left side of our site to track your order status. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If the shipping company is unable to locate your package and assist you, please contact our customer service team for assistance.

An item is missing from my shipment.

You will find a comment on your packing slip for any back ordered items. We will contact you to discuss your options for the backordered item(s). If there's no comment on the packing slip, please contact our customer service team for assistance.

How much is sales tax?

Sales Tax? You only have to pay the 8% sales tax if your shipping address is in California.

My Account

How do I create an account?

1) Click the "My Account / Order Status" link at the bottom left side of our site.
2) Enter your email address.
3) Select "CONTINUE" below the side that says "NEW CUSTOMERS".

Then simply follow the prompts to complete setting up your account. Be sure not to enter special characters for your name or address. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

How do I edit my account information?

Click the " My Account / Order Status" link at the bottom left side of our site to edit your account information.

What are my payment options?

Credit Cards: Master Card, Visa, American Express, Discover and PayPal. Please note that we will not ship your order until we receive payment from you. Be sure not to enter special characters for your name or address.

Paying online with a credit card is easy and safe. Our secure server encrypts all submitted information!

I forgot my password.

Click the "My Account / Order Status" link at the bottom left side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

iM Sports Worldwide Shipping Information

Do you ship to my country?

We ship our products worldwide to the following countries: Aruba, Australia, Austria, Bahamas, Belgium, Bermuda, Brazil, British Virgin Islands, Bulgaria, Canada, Channel Islands, Chile, Croatia, Curacao, Cyprus, Czech Republic, Denmark, England, Finland, France, Germany, Greece, Guam, Holland, Hungary, Iceland, Ireland, Israel, Italy, Jamaica, Japan, Lithuania , South Korea, Latvia, Malta, Mexico, Netherlands, New Zealand, Northern Ireland, Norway, Papua New Guinea, Philippines, Poland, Portugal, Puerto Rico, Romania, Saint Martin, Scotland, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Tanzania, Thailand, United Arab Emirates, United Kingdom and Wales.

If your country is not listed and you would like to purchase our products, please contact us. We will make every effort to add your country to the list.

When Will My Order Arrive?

Once your order ships, orders typically arrive within 2-5 business days. Alaska and Hawaii orders typically arrive within 5-10 business days. This offer does not apply to international orders.

How Much Much Shipping Cost?

We offer affordable shipping options (including Alaska, Hawaii, Puerto Rico and FPO/APO, International) that are automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Shopping Cart or Checkout page where you will be offered Shipping Method choices and their prices.

International Delivery Duties & Customs:

Once your package has been given to the shipper, the International customer assumes all responsibility for shipping. Complete package t racking is not available for international orders. iMSportsTeam.com does not calculate duties and taxes for orders shipping outside the U.S. Duties and taxes, if imposed on your order; are due at time of delivery (these charges are not calculated during checkout and are not collected by iM Sports). Please consult your local customs office for more details about duties and taxes.

When Will My Order Ship?

We make every effort to process your order rapidly. In stock merchandise orders usually ship within 1 business day from our San Diego, California warehouse. After placing your order, you may click the "My Account / Order Status" link at the bottom left side of our site to track the status of your order. You will receive a shipment confirmation e-mail when your order has shipped and tracking information will typically be available within 24-48 hours of shipment.

NOTE: iM Sports can not assume responsibility for UPS, USPS or Fedex shipping delivery times. Shipping charges are non-refundable.

Discounts

How do I use a discount code?

After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your discount / coupon code.

Wholesale Inquires

Did you know that we offer excellent iM Sports reseller opportunities?

iM Sports sleeves provide mild continuous compression, block 98% of harmful UV rays, wick away sweat and are proudly MADE IN THE USA. Many of our customers would like to shop at a local retail store and we would love to send you some business!

We offer competitive wholesale discounts and a $100 minimum order requirement for our iM Sports wholesale discount accounts. The sign-up process is simple. Visit our discount web site and register now by clicking this link:

DISCOUNT REGISTRATION FORM

A current business license and tax id number are required. We will follow-up with you as quickly as possible (usually within 1 business day). If approved, you will be able to order through our online discount store.

iM Sports reseller opportunities also include quantity discounts for larger orders and flexible packaging options. iM Sports wholesale inquiries are handled on a case by case basis and we would love to discuss a plan that works for your business!


iM Sports Return & Exchange Policy

Returns

We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your return of new (unworn/unwashed) or defective merchandise within 30 days of purchase. Opened rolls of iM Sports Kinesiology Tape are non-returnable. Refunds do not include shipping costs and are adjusted for any discount codes used.

To help us process your return as quickly as possible, please enclose the original packing slip or a note with your item(s) and the reason for your return. Once we receive the return item we’ll refund your credit card.

When Will My Refund Be Processed?

It will take your bank 3 to 5 business days to process your refund after we have processed your return.

Here’s the address returns should be sent to:

iM Sports - Returns
4901 Morena Blvd., Unit 405
San Diego, California 92117


Please allow 2-4 business days for the processing of your refund once we receive your returned item(s). Any refund will be applied to the credit card you used to make your original purchase.

We strongly urge our customers to spend time looking at the sizing information on each product page. iM Sports does not cover the cost of shipping the item back to us for an exchange or return.

Exchanges

The fastest way to get what you want is to send us the return item and place a NEW order for the item(s) you would like instead. We will credit your account once the return has been received. Another option is a direct exchange which may take us longer to process for you. Direct exchanges are only allowed for products of equal value. We will cover the cost of shipping the exchange item back to you. Direct exchanges are not available for international orders. If you feel that you have received the wrong product, please send us an email by Clicking Here.

Note: Our San Diego warehouse is a secure facility. Returns and exchanges will not be accepted on-site in order to protect the privacy of our customers. Returns and exchanges will only be accepted through the mail.


iM Sports Sleeves Buyer's Guide

What is My Sleeve Size?

You'll get the best fit by checking out your sleeve's size chart below and measuring your arm or leg:

Full Arm Sleeve

3/4 Arm Sleeve

Forearm 9 in. Sleeve

Forearm 6 in. Sleeve

Full Leg Sleeve

Calf Leg Sleeve

If you are in-between sizes, pick the smaller size as our sleeves will stretch comfortably.

iM Sports Sleeves sleeves are labeled with a universal size (i.e.. F ARM ML / F LEG XSS), since our sleeves are designed to be used for both interchangeably (ie. medium/large arm sleeve is the same as a x-small leg sleeve).

If you still need further assistance, please send us an email by Clicking Here with your measurements and we will try to help you.


How do you wash iM Sports Sleeves?

Taking care of your iM Sports sleeve couldn't be easier! Just machine or hand wash cold, lay flat and air dry. Do not put in dryer. iM Sports sleeves will air dry quickly because of the fabric blend we use. Proper care of your sleeve will help it maintain its appearance and its elasticity.

iM Sports Sleeves - Made in the USA

iM Sports feels strongly about helping to preserve American manufacturing and we proudly make our high quality iM Sports Compression Sleeves in the USA! When you put on an iM Sports sleeve you can feel the difference. We use the best fabric and stitch every sleeve with care. Our sleeves are tagless with a flat inseam for optimum comfort. This quality means your sleeve will last longer, saving you your hard earned money! California Garment Manufacturing Registration Number GA 139954-1.

We also sell iM Sports Sleeves at our sister site Tat2X because people have found they are excellent for covering up and protecting tattoos.

Who wears our iM Sports Sleeves? Skin cancer survivors, accident victims with scars, burn victims, medical patients with PICC lines , people who need sun protective clothing, basketball players, baseball players, athletes working out, musicians as guitar sleeves, cyclists, truckers as driving sleeves, hikers, bikers, hunters, fishing enthusiasts, golfers, costume players and many others have found a use for our Ink Armor cover up sleeves. We are very grateful to have such fantastic customers. We are also proud to be able to help people keep their jobs , protect their ink and preserve their skin.



Additional Information

Do you have retail stores?

No, we only sell online, which allows us to provide you with exceptional value. We do offer expedited shipping for emergency situations. If you would like to see our iM Sports Compression Sleeves sold locally encourage your neighborhood retailer to carry our sleeves or email us directly by Clicking Here.

How do I contact you?

The fastest way to get assistance is by email. If you prefer to call us, please leave a detailed message and we promise to return your call within one business day.

Email: Click Here

Phone: 888.277.8820 (Mon - Fri, 9AM to 4PM PST)

We look forward to hearing from you!